Policies

REFUND POLICY -

Majority of sales are nonrefundable due to the nature of the products we sell at Who Is She Hair Co. If by chance, you have received the "wrong order" please contact us directly info@whoisshehairco.com with your order number and photos of your package. Items must be unopened & unused in order to receive an exchange or refund. 

SHIPPING & PROCESSING -

Please allow up to 10 business days (This does not include Saturday and Sunday or any of the 10 Federal Holidays) for items to ship, you will receive an email with tracking information once the order has been shipped to be able to track your package for the ETA date.
 
Once you have received a tracking number for your order, Who Is She Hair Co is NO LONGER responsible for the order any issues or concerns regarding the shipment you must contact The U.S. Postal Service, as the order is now in their possession. You can contact the U.S. Postal Service at www.usps.com, or (800)275-8777.


PURCHASE POLICY - 

When placing an order with Who Is She Hair Co you agree that this is an authorized purchase made by the cardholder.